Returns, Refunds and Cancellations Policy

Last updated: 25 September 2026

At Tavemio, we want returns, refunds and complaints to be handled clearly, fairly and transparently.

This policy applies to purchases made through Tavemio. Nothing in this policy limits any mandatory consumer rights that apply under the laws applicable to your purchase.

1. Returns for Customers in Denmark and the European Union

If you are a consumer covered by Danish or EU consumer law, you generally have the right to withdraw from an online purchase within 14 days without giving a reason.

For goods, the withdrawal period begins on the day when you, or a third party designated by you other than the carrier, receive the goods.

If you order several different products in one order and they are delivered separately, the withdrawal period begins when the last product is received.

To exercise your right of withdrawal, you must notify Tavemio before the 14-day withdrawal period expires by making a clear statement that you wish to withdraw from the purchase.

Please contact:

Tavemio
CVR: 46717708
Baltorpvej 81
2750 Ballerup
Denmark
Email: tavemio@outlook.com

You may also use the standard withdrawal form at the end of this policy, although use of the form is not mandatory.

Simply refusing delivery or failing to collect a parcel does not by itself constitute valid notice of withdrawal.

2. Returns for Customers in the United States

Tavemio voluntarily offers customers in the United States a 14-day return period, unless a longer period is required by applicable law.

The 14-day period begins on the date the product is delivered.

To request a return, contact tavemio@outlook.com within the 14-day period and provide your order number and the product you wish to return.

For a standard change-of-mind return:

• the customer is responsible for return shipping costs;
• the product must be returned in accordance with our return instructions;
• the product must not have been used beyond what is reasonably necessary to inspect it; and
• any mandatory rights available under applicable federal or state law remain unaffected.

Any original expedited or premium shipping fees are non-refundable unless required by applicable law or unless the return results from an error for which Tavemio is responsible.

3. Return Address

Unless Tavemio gives you different written instructions for your specific return, returned products should be sent to:

Tavemio
Baltorpvej 81
2750 Ballerup
Denmark

We strongly recommend contacting us at tavemio@outlook.com before sending a return, so that we can identify your return and provide any relevant instructions.

You may use an appropriate postal service, parcel shop, carrier service point or other shipping provider to send the parcel to the return address above.

The parcel shop or carrier service point used by you is only the place where you hand over the return shipment. The return parcel itself must be addressed to Tavemio at the return address stated above unless we have provided a different authorised return address in writing.

Please do not send returns to the address printed on the original delivery parcel unless Tavemio has specifically confirmed that it is the correct return address.

4. Deadline for Sending an EU/EEA Withdrawal Return

For customers exercising a statutory right of withdrawal under Danish or EU consumer law, the goods must be returned without undue delay and no later than 14 days after you informed Tavemio that you wish to withdraw from the purchase.

The deadline is met if you send the goods before that 14-day period expires.

We recommend keeping your shipping receipt and, where available, tracking information until your return has been completed.

5. Return Shipping Costs

Change-of-mind returns

If you return a product because you have changed your mind, you are responsible for the direct cost of returning the product, unless Tavemio has expressly agreed otherwise or applicable law requires Tavemio to bear the cost.

This applies to both Danish/EU change-of-mind returns and our voluntary U.S. return policy, subject to mandatory local law.

Defective, damaged or incorrect products

If the product is defective, damaged, incorrect or otherwise does not conform to the purchase agreement, please contact us before sending anything back.

Where Tavemio is legally responsible for the issue, Tavemio will cover the reasonable and necessary costs of resolving it, including return shipping where required by applicable law.

6. Condition of Returned Products

For a statutory EU withdrawal, you may inspect and handle a product to the extent reasonably necessary to determine its nature, characteristics and functionality.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that purpose.

Where reasonably possible, the returned parcel should contain:

• the complete product;
• included accessories;
• included documentation; and
• any other components supplied with the product.

Original packaging is not automatically required in order to exercise a statutory right of withdrawal.

However, you are responsible for packaging the return sufficiently to protect it during transport.

7. Refunds for Danish and EU Withdrawals

If you validly exercise your statutory right of withdrawal, Tavemio will refund all amounts required by applicable law without undue delay and no later than 14 days after receiving your notice of withdrawal.

Where you withdraw from the entire purchase, this includes the cost of Tavemio's least expensive standard delivery option where required by law.

If you selected a more expensive delivery method than our least expensive standard delivery option, the additional delivery cost is not refundable unless applicable law requires otherwise.

Tavemio may withhold the refund until either:

• we have received the returned goods; or
• you have provided sufficient evidence that the goods have been sent back,

whichever occurs first.

Refunds will normally be made using the same payment method used for the original purchase, unless you expressly agree otherwise.

Tavemio will not charge you an additional fee for receiving the refund.

8. Refunds for Voluntary U.S. Returns

For an eligible U.S. change-of-mind return under Tavemio's voluntary 14-day return policy, the applicable refund will be processed after the returned product has been received and inspected.

The refund will normally be made to the original payment method.

Return shipping costs are the customer's responsibility for ordinary change-of-mind returns.

Original premium or expedited shipping charges, if any, are not refundable unless required by law.

Nothing in this section limits any mandatory consumer rights that apply in the customer's state.

9. Damaged, Defective, Incorrect or Missing Products

If your order arrives:

• damaged;
• defective;
• incorrect;
• incomplete;
• materially different from what was ordered; or
• otherwise not in conformity with the purchase agreement,

please contact us as soon as reasonably possible at:

tavemio@outlook.com

Please include:

• your order number;
• a description of the problem; and
• photographs or other reasonable documentation where relevant.

Do not return the product before contacting Tavemio regarding a defective, damaged or incorrect item.

After reviewing the issue, we will provide appropriate instructions.

Depending on the circumstances and the rights applicable to the purchase, the solution may include:

• repair;
• replacement;
• an appropriate reduction in price;
• refund; or
• another remedy required by applicable law.

Where it is unnecessary or unreasonable to return a defective or damaged product, Tavemio may resolve the matter without requiring the product to be returned.

This is particularly relevant to international orders where the cost of returning a low-value product may be disproportionate.

10. Two-Year Right of Complaint for Danish Consumers

For consumer purchases covered by Danish law, you have a two-year statutory right of complaint (reklamationsret).

This covers defects where the defect, or the cause of the defect, was present when the product was delivered.

Depending on the circumstances and applicable law, you may be entitled to:

• repair;
• replacement;
• an appropriate reduction in price; or
• termination of the purchase and refund.

Where Tavemio is responsible for a defect under the Danish Sale of Goods Act, the remedy must be provided without cost to the consumer where required by law.

The statutory two-year right of complaint is separate from the 14-day right of withdrawal.

Please contact us within a reasonable time after discovering a defect.

12. Orders Containing Multiple Products

Tavemio may use different suppliers and fulfilment partners.

As a result:

• different products in the same order may be shipped separately;
• parcels may arrive on different dates;
• products may originate from different fulfilment locations; and
• you may receive more than one tracking number.

This does not change your statutory consumer rights.

If several products covered by the same order are delivered separately, the statutory EU withdrawal period is calculated in accordance with applicable consumer law.

13. Exceptions to the Right of Withdrawal

Certain products may be excluded from a statutory right of withdrawal where applicable law expressly permits an exception.

Examples may include:

• goods made to your specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken; and
• other products specifically excluded under applicable consumer law.

An exception will only be applied where the legal requirements for that exception are satisfied.

A product is not automatically excluded from return or statutory consumer rights merely because it was purchased on sale or at a discounted price.

Rights concerning defective or non-conforming products remain unaffected.

14. International Customers

Customers outside Denmark may have mandatory consumer rights under the laws applicable to their purchase.

Nothing in this policy is intended to exclude, waive or restrict rights that cannot lawfully be excluded.

Where local mandatory law provides greater protection than this policy, the mandatory law will apply.

15. Standard Withdrawal Form for EU Consumers

You may use this form if you wish to exercise a statutory right of withdrawal.

Use of this form is optional.

To:

Tavemio
CVR: 46717708
Baltorpvej 81
2750 Ballerup
Denmark
Email: tavemio@outlook.com

I/We hereby give notice that I/We wish to withdraw from my/our contract for the purchase of the following goods:

Product(s):

---

Order number:

---

Ordered on:

---

Received on:

---

Name of customer:

---

Address of customer:

---

Date:

---

Signature:

---

Only required if this form is submitted on paper.

16. Contact

For questions concerning withdrawals, returns, refunds, cancellations, damaged products or complaints, please contact:

Tavemio
CVR: 46717708
Baltorpvej 81
2750 Ballerup
Denmark
Email: tavemio@outlook.com